1. Collection of Personal Information
We may collect personal information when you make a reservation, enquiry, or receive our services.
This may include your name, phone number, email address, address, and relevant health information.
All information is collected appropriately and with your consent.
2. Purpose of Use
Your information is used solely for the following purposes:
• To confirm reservations and provide our services
• To manage bookings, changes, and cancellations
• To improve our services through feedback and analysis
• To comply with applicable laws and regulations
We will not use your information for any other purpose without your consent.
3. Protection and Management
We implement appropriate security measures to prevent unauthorized access, loss, or misuse of personal information.
Our team is trained to handle all information with strict confidentiality.
4. Sharing with Third Parties
We do not share your personal information with third parties, except in the following cases:
• With your consent
• When required by law
• When necessary for operational support (e.g. booking or payment systems)
In all cases, we ensure appropriate supervision and protection.
5. Access, Correction, and Deletion
Upon request, we will disclose, correct, or delete your personal information.
Please contact us if you wish to make such a request.
6. Use of Cookies
Our website may use cookies to enhance your browsing experience.
These do not identify you personally and are used to improve usability.
You may disable cookies through your browser settings if preferred.
7. International Data Handling
In some cases, data may be securely stored using international cloud services.
We ensure all data is handled in accordance with applicable laws and global standards.
8. Compliance and Updates
We comply with all relevant laws and regulations regarding personal information.
This policy may be updated as needed to reflect changes in regulations or services.
9. Contact
BALI LUMINA – Privacy Office
Email: info@balilumina.com
Location: Tokyo, Japan
Effective Date: December 10, 2025
Last Updated: December 10, 2025
